Privacy Policy

Last Updated: November 25

  1. Our Commitment

Regal Kitchen Foods is fundamentally dedicated to protecting the privacy and security of the personal information belonging to our website visitors, business clients, and partners, ensuring that the confidence placed in our brands extends seamlessly to our data handling practices.

This Privacy Statement outlines our practices concerning the collection, use, disclosure, and protection of your data when you interact with our website, and our services.

Guided by our core values, we adhere to the following principles in our data handling:

  • We treat all personal data with the utmost respect and value the trust you place in us.
  • We are transparent about our data processing activities and handle your information responsibly.
  • We recognize and are committed to facilitating your privacy rights.
  • We continuously strive to enhance our security and privacy measures.
  1. Controller and Contact Information

The data controller responsible for your personal data is Regal Kitchen Foods.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, including exercising your legal rights, please contact us using the following dedicated channel:

Email: exports@regalkitchenfoods.com

We are committed to addressing and resolving any inquiries promptly and thoroughly.

  1. Scope and Application

This Privacy Statement is applicable to personal data collected through:

  • Your use of the website.
  • Your direct interactions with us, such as email correspondence, contact form submissions, and telephone communications.
  • Business transactions, including product inquiries, order processing, and export-related documentation.
  • Your participation in trade shows, exhibitions, or other events where we operate.

This policy explicitly does not apply to:

  • External Websites: Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.
  • Employee Data: The processing of personal data of our employees is governed by separate internal policies and agreements.
  1. Personal Data We Collect and Our Legal Bases for Processing

We collect information to provide and improve our services, and to communicate with our business partners effectively.

  1. Information You Provide to Us Directly:
  • Identifiers: This includes your full name, your company’s name, business email address, telephone number, and physical address, which we collect when you submit inquiries, request quotes, or place orders.
  • Commercial Information: We maintain records of the products you have shown interest in, your purchase history, billing details, shipping addresses, and other transaction-related data.
  • Professional Data: In the context of job applications, we collect your resume, cover letter, employment history, educational background, and any other information you choose to provide.
  • Communications: We keep records of our correspondence with you, including the content of emails, contact form messages, and call logs.
  1. Information Collected Automatically:
  • Technical Identifiers: During your visit to our Site, we automatically collect your Internet Protocol (IP) address, browser type and version, device characteristics, and operating system.
  • Browsing Activity: We gather data about your interaction with our Site, such as the pages you view, the links you click, the time and duration of your visits, and the referring website. This is achieved through cookies and similar technologies (detailed in Section 5).
  • General Location Data: We may infer your general geographic location (e.g., country or city) from your IP address to better understand our market reach.
  1. Our Use of Cookies and Tracking Technologies

To ensure the optimal functioning of our Site and to understand how it is used, we employ cookies and other tracking tools.

  • Understanding Cookies: Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information.
  • Categories of Cookies We Utilize:
    • Essential Cookies: These are strictly necessary for the basic functionalities of the Site, such as navigating pages and accessing secure areas. The Site cannot function properly without them.
    • Analytical/Performance Cookies: These allow us to analyse how visitors use our Site (e.g., which pages are most popular). This information is aggregated and anonymous, helping us to improve the website’s performance.
    • Functional Cookies: These enable the Site to remember choices you make (like your preferred language) and provide more personalized features.
    • Targeting Cookies: These cookies are used to build a profile of your interests and may be set by our advertising partners to show you relevant advertisements on other websites.
  • Managing Your Preferences: You can manage your consent for non-essential cookies at any time via the Cookie Settings tool, accessible from the footer of our website. You may also control or delete cookies through your individual browser settings. Please be aware that disabling essential cookies may impact your experience on our Site.
  1. Purposes of Processing Your Data

We process your personal data for the following legitimate business purposes:

  • Service Fulfilment and Contractual Obligations: To respond to your business inquiries, process and manage your orders, arrange shipping, manage your account, and provide comprehensive customer support.
  • Business Optimization: To conduct internal operations such as data analysis, auditing, fraud monitoring, and research to develop and improve our products, services, and communication strategies.
  • Marketing Communications: Where permitted by law and consistent with your marketing preferences, we may use your contact information to send you updates about new products, special offers, and industry news that we believe are relevant to your business.
  • Security and Legal Compliance: To protect the security and integrity of our IT systems, prevent fraudulent activities, and comply with all applicable laws, regulations, and legal processes.
  1. Disclosure of Your Personal Information

Regal Kitchen Foods does not sell your personal data to third parties. We may share your information in the following limited circumstances:

  • With Trusted Service Providers: We engage carefully selected third-party vendors to perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and logistics. These providers are contractually bound to use your data only to provide services to us and to maintain its confidentiality.
  • For Legal and Regulatory Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect our rights and property, or ensure the safety of our users and the public.
  • In Connection with Business Transfers: Should we undergo a merger, acquisition, financing, or sale of assets, your information may be transferred to the new entity as part of the business assets, subject to the promises made in this policy.
  • With Your Explicit Consent: We will share your personal data with third parties when we have received your clear and unambiguous consent to do so.
  1. International Data Transfers

Given our global export operations, the information we collect may be transferred to, stored, and processed in countries outside of your residential jurisdiction, including India. When we transfer your data across borders, we implement appropriate safeguards, such as standard contractual clauses, to ensure it receives an adequate level of protection as required by applicable data protection laws.

  1. Data Security Measures

We have implemented robust organizational, technical, and administrative security measures designed to protect your personal data from unauthorized access, destruction, use, modification, or disclosure. While we take reasonable steps to secure your information, no electronic transmission or storage method is entirely infallible, and we cannot guarantee absolute security.

  1. Data Retention Periods

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Our data retention schedule is designed to ensure data is not kept longer than needed for its specified purpose.

  1. Your Legal Rights

Depending on your geographical location, you may have certain rights regarding your personal data, which may include:

  • The right to request access to and a copy of your personal data.
  • The right to request correction of any inaccurate or incomplete data we hold.
  • The right to request the deletion of your personal data under specific conditions.
  • The right to withdraw your consent where processing is based on consent.
  • The right to object to certain processing activities.
  • The right to request a restriction on the processing of your data.
  • The right to data portability, where applicable.

To exercise any of these rights, please contact us at exports@regalkitchenfoods.com. We will respond to your request in accordance with prevailing data protection laws. For security purposes, we may need to verify your identity before processing your request.

  1. “Do Not Track” (DNT) Signals

Our website does not currently respond to web browser DNT signals. You can, however, manage your tracking preferences for our Site through the Cookie Settings tool or the privacy controls available in your web browser.

  1. Policy Updates and Changes

We may periodically update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. The “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Material changes will be communicated in a prominent manner on our website.